Privacy Policy for DEEpay Financial Services

Effective Date: 1 January, 2026

At DEEpay, we value your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website to get, spend, and send money.

1. Information We Collect

To provide a seamless financial experience, we collect the following:

  • Personal Identity Data: Name, date of birth, gender, and government-issued identification (e.g., Passport, SSN, or National ID) for KYC (Know Your Customer) compliance.

  • Contact Information: Email address, phone number, and residential address.

  • Financial Data: Bank account details, payment card information, and transaction history.

  • Technical & Usage Data: IP address, device ID, geolocation data, and how you interact with our app.

2. How We Use Your Information

We use your data to make your life simpler and your transactions secure:

  • Service Delivery: To process payments, split expenses, and manage your account.

  • Security & Fraud Prevention: To detect and prevent identity theft, money laundering, and unauthorized access.

  • Customer Support: To respond to your inquiries and solve technical issues.

  • Legal Compliance: To fulfill our obligations under financial and anti-money laundering (AML) laws.

3. Data Sharing and Disclosure

We do not sell your personal data. We only share information with:

  • Banking Partners: Financial institutions that help process your transactions.

  • Verification Services: Third parties used to verify your identity during sign-up.

  • Legal Authorities: When required by law, subpoena, or to protect the safety of our users.

4. Data Security

We employ industry-standard encryption (AES-256) and Secure Socket Layer (SSL) technology to protect your data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.

5. Data Retention

By law, financial institutions are often required to retain user data for a specific period (typically 5 to 10 years) after an account is closed to comply with regulatory audits and AML policies.

6. Your Legal Rights

Depending on your jurisdiction, you may have the right to:

  • Request a copy of the personal data we hold about you.

  • Request the correction of inaccurate data.

  • Request the deletion of your data (subject to legal retention requirements).

  • Object to or restrict the processing of your data.

7. Changes to This Policy

We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

8. Contact Us

If you have questions about this Privacy Policy, please contact our Data Protection Officer at: Email: support@deepayfinancial.com